1. CANCELLATIONS AND REFUNDS
1.1 CANCELLATION OF AN ORDER AND RECEVING A REFUND If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, and beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 2 below)
1.2 INFORMING CUSTOMER SERVICES To cancel a Contract, you must inform us in writing to firstname.lastname@example.org. You must also return the Products to us as soon as reasonably practicable, and at your own cost. (set out in clause 2.1 below) If You have a legal obligation to take reasonable care of the Products while they are in your possession. you fail to comply with this obligation, we may have a right of action against you for compensation
1.3 RESTOCKING FEE In the event that Products are returned to us we will be entitled to charge you a restocking fee for each Product equivalent to 20% of the price paid for the Product (the “Restocking Fee”)
1.4 BESPOKE PRODUCTS You will not have any right to cancel a Contract for the supply of any of the following Products: Personalised Products that have produced to your specific requirements; or banners, cards and invitations
2.1 RETURN OF ORDER Because you have cancelled the Contract between us within the 14 days cooling-off period (see clause 1.1 above), subject to the payment of the Restocking Fee pursuant to clause 1.3, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product less the Restocking Fee. However, you will be responsible for the cost of returning the item to us
2.2 PROCESS OF REFUND for any other reason (for instance, because you have notified us that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us
2.3 NOTE AND DELIVERY You will include a note explaining the reason for returning the Product with the returned items. You will use registered post or recorded delivery when returning the Products
2.4 PERSONALIZED PRODUCTS We are unable to offer a refund for Personalised Products which are returned to us, unless one of the following;
2.4.1 Where the Personalised Product is defective, in which case the Personalised Product must be returned to us within 72 exceptions applies;
2.4.2 Where the Personalised Products are paid for via our site and have not been delivered by the date specified in the order confirmation email.
2.5 METHOD OF PAYMENT We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
You need to contact Customer Services team on email@example.com or 0208 144 1558 to request for a Refund or to return.